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Customer Success

Customer Success (Nursing License Required)

June 17, 2025
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Overview:

SIND Inc. provides an advanced AI-SaaS solution designed to reduce the workload of ward nurses and amplify their daily sense of fulfillment. By integrating existing generative AI with our proprietary AI technology, we aim to solve critical challenges in the medical field and contribute to the delivery of higher-quality healthcare. Join us in this mission.

Why Join Us?

◇ Grow with a Thriving Venture ◇ We are in a major growth phase, receiving numerous requests from hospitals nationwide eager to trial and implement our system. This is a chance to gain a wide range of experience, advance your career, and pioneer a new path in the IT field.

◇ Shape the Future of Medicine with Cutting-Edge AI ◇ Experience firsthand the dramatic transformation of the traditionally analog medical field through the implementation of our state-of-the-art AI system. This is a rewarding role where you can make nursing more efficient and help restore the joy of hands-on patient care.

◇ Forge a New Career Path in "IT x Nursing" ◇ This is a unique opportunity to build a career at the intersection of nursing and information technology. It is the perfect environment for those who wish to leverage their clinical experience to take on a new and exciting challenge.

Responsibilities:

This position is primarily remote, combining work from home with business travel. Your main role is to support the seamless adoption of our conversational AI system for nursing documentation, "Caretomo."

  • Provide implementation support for "Caretomo."
  • Conduct training sessions and explain system operations to hospital staff.
  • Handle inquiries and troubleshoot issues related to system usage.
  • Perform post-implementation follow-ups and propose operational improvements.
  • Provide advice on efficiency improvements using system data.
  • Support proposals for practical improvements in the clinical setting.
  • Communicate closely with hospital staff nationwide to ensure smooth system implementation and enhance operational efficiency.

Business Travel :

  • This position involves regular travel to client hospitals.
  • Frequency: Typically 1-2 trips per month, with a maximum of 4. Each trip lasts approximately 3-5 days.
  • Details: The specific schedule and frequency will be determined in consultation with you. Initial visits will be to nearby medical institutions, with travel expanding as you become more familiar with the role.

Salary & Bonus

  • Monthly Salary: From JPY 302,400
  • Allowances:
    • Full reimbursement for expenses related to overnight business trips.
    • Full reimbursement for work-related transportation expenses.

Benefits

  • Transportation costs fully covered.
  • Full social insurance provided (health, pension, employment, accident).

Employment Type

  • Full-time (Permanent)
  • Probation Period: 3 months (no change in conditions).

Work Style

  • Work Hours: 8 hours per day, scheduled between 8:00 and 20:00.
  • Break Time: 60 minutes.
  • Details: Day shifts only. No on-call duties. Travel is required, with direct travel to/from client sites permitted.

Holidays

  • Full weekend off (Saturday and Sunday) and national holidays.
  • More than 8 days off per 4-week period.
  • Year-end and New Year holidays.

Work Environment

Work is performed remotely from home, supplemented by business trips to client hospitals. You will not be required to commute to an office. Please note that you will need to provide your own PC for work.

Application Requirements

Required:

  • Must hold a Registered Nurse (正看護師) license (Practical Nurse/准看護師 license is not accepted).
  • Must have a personal PC and be proficient in basic PC operations (Word, Excel).
  • Must be available to travel (4-5 days per trip, up to 4 times a month).
  • Available to start in June or July.

Welcomed Experience:

  • No prior experience in a corporate environment is necessary.
  • All educational backgrounds are welcome.
  • Experience in an acute care ward is a plus.

Ideal Candidate:

  • Someone who wants to change the analog nature of the nursing industry.
  • Someone who can set clear goals and take action to achieve them.
  • Someone with strong communication skills.
  • Someone who can work with a sense of urgency.
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